After Sales Support

At AURNIQ, our relationship with you doesn’t end after your purchase — it only begins. We believe in building trust through exceptional service, long-lasting products, and a customer-first approach. Every product you buy from us is backed by our strong after-sales commitment.

1-Year Limited Warranty

  • All our leather goods come with a 1-Year Limited Warranty, covering manufacturing defects and craftsmanship issues.

  • Warranty covers stitching, material defects, and hardware faults.

  • Every purchase includes a physical warranty card for your record and easy claim process.

Repair & Replacement Services

  • If a product has an issue within the warranty period, we offer free repair or replacement based on evaluation.

  • After the warranty period, we still offer paid repair services to extend the life of your product.

Support Channels

We’re here to help you anytime:

  • Email: [email protected]

  • Phone / WhatsApp: +880 1973 367 563

  • Contact Form: Available on our website for easy claim submission.

International After-Sales Support

  • For overseas customers, we provide remote assistance, replacement shipping, and repair advice.

  • We work with global couriers to ensure smooth return and replacement processes.

Why It Matters

We believe true luxury is not just about premium leather, but also about how long it lasts and how well it’s supported. That’s why our after-sales service is designed to make sure every AURNIQ product stays with you for years — looking good, feeling good, and performing flawlessly.