Refund and Returns Policy

Effective Date: August 8, 2025

Thank you for shopping with AURNIQ. We take pride in the quality of our handcrafted leather products. However, if you’re not fully satisfied with your purchase, we’re here to help.

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🔁 1. Return Eligibility

We accept returns or exchanges under the following conditions:

– The return request is made within **7 days** of delivery.
– The product is **unused**, **unworn**, and in its **original packaging**.
– The item is not a **customized** or **engraved** product.
– A valid proof of purchase (order number or invoice) is provided.

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💰 2. Refund Process

Once we receive and inspect the returned item:

– If approved, refunds are processed within **5–7 business days**.
– Refunds are issued to the **original payment method** used during purchase.
– For COD orders, we will request your bKash/Nagad details for refund processing.

**Note:** Shipping charges (if any) are non-refundable.

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🔄 3. Exchanges

– If you received a **defective**, **damaged**, or **incorrect** item, we’ll offer a free replacement or exchange.
– For size/style exchanges (if applicable), you may need to pay return shipping.

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🚫 4. Non-Returnable Items

– Customized, engraved, or corporate gift items.
– Gift cards, promotional items, or limited-edition products.

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🌍 5. International Orders

– International customers must contact us at **[email protected]** before initiating a return.
– Return shipping for international orders must be handled by the customer.
– Customs duties and import taxes (if paid) are non-refundable.

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🛡️ 6. Warranty Returns

All AURNIQ leather goods come with a **1-Year Limited Warranty**.

If your product has issues with stitching, hardware, or craftsmanship, contact us with images and details. We’ll evaluate and guide you through the repair or replacement process.

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📨 7. How to Request a Return

Please email us at **[email protected]** with:

– Order number
– Reason for return
– Photos of the item (if defective)
– Your contact details

Our team will respond with instructions within 24–48 hours.

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📞 Need Help?

AURNIQ Support Team
📧 Email: [email protected]
📞 Phone: +880 1973 367 563
🌐 Website: https://aurniq.com
📍 Kawla, Airport Road, Dhaka-1230, Bangladesh